Terms of Use

Who we are and how to contact us

raffclub.com is a site operated by RaffClub Limited (We). We are a limited liability company registered in England and Wales under company number 16045870 and have our registered office at 2nd Floor, Maritime Place, Quayside, Chatham Maritime, Kent, England, ME4 4QZ. Our VAT number is 490281488.

To contact us, please email enquiries@raffclub.com

Acceptance of these terms

By using our Platform, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Platform.

We recommend that you print a copy of these terms for future reference.

Other applicable terms

If you enter a prize draw on our Platform, you will be deemed an "Entrant" and the prize draw terms and conditions applicable to that prize draw will apply ("Prize Draw Terms and Conditions"). The relevant Prize Draw Terms and Conditions constitute a binding agreement between you, as Entrant, and RaffClub Limited as the promoter of the prize draw. You will be notified of the applicable Prize Draw Terms and Conditions at the point of entry and will be required to accept them in order to participate in the prize draw.

If you create a listing on our Platform, you will be deemed a "Host" and the Host Terms and Conditions will apply. The Host Terms and Conditions constitute a binding agreement between you, as Host, and RaffClub Limited. You will be presented with the Host Terms and Conditions during the listing process and must expressly agree to them in order to complete your listing.

In addition, these terms of use refer to the following additional terms, which also apply to your use of our Platform:

• Our Privacy Policy, which explains how we collect, use and store your personal data;
• Our Cookie Policy, which sets out information about the cookies on our Platform; and
• Our Acceptable Use Policy, which set out the rules governing users' behaviour, conduct, and interactions on our Platform. These standards are intended to ensure a safe, respectful, lawful, and enjoyable environment for all users.

Changes to these terms and our Platform

We amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 18 December 2025.

We may update and change our Platform from time to time. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our Platform

Our Platform is made available free of charge.

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these terms of use and other applicable terms of use, and that they comply with them.

User eligibility

By using our Platform, you confirm that you are at least 18 years old.

Our Platform is directed to people residing in the UK. We do not represent that content available on or through our Platform is appropriate for use or available in other locations. Accessing or using our Platform from jurisdictions where its content may be illegal or restricted is done at your sole risk and responsibility.

Your account

All users of our Platform must set up an account with us. Users may not share accounts or create multiple accounts without our permission.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@raffclub.com

You must not create multiple accounts to evade punishment or avoid restrictions.

Prize Draw Wallet and Bonus Credits

Prize Draw Wallets

Each Entrant will be provided with a Prize Draw Wallet which they can load funds onto by logging into their account on the Platform and making a card payment. If you wish to pay to enter a prize draw as an Entrant you must ensure you have sufficient funds in your Prize Draw Wallet to do so. You can check the balance of your Prize Draw Wallet at any time by logging into your account on the Platform.

The Prize Draw Wallet is not a payment product, or electronic money account, like a bank or payment account, and you cannot use it to make payments to, or receive payments from, third parties.

Any money you add to your Prize Draw Wallet can only be used to pay to enter prize draws on the Platform and cannot be used to send or receive money other than as expressly stated in these terms of use.

Prize Draw Wallets: Loading and Limits

You can load funds (Pound Sterling only) to your Prize Draw Wallet by logging into your account on the Platform and making a card payment and/or by such other methods as RaffClub may make available from time to time via your account.

The minimum amount you can add to your Prize Draw Wallet in a single transaction is £5. The maximum you can add to your Prize Draw Wallet in a single transaction is £200.

The maximum balance of your Prize Draw Wallet is capped at £500. This cap does not apply to any cash prize winnings you may be awarded under a prize draw.

Funds in your Prize Draw Wallet can only be used to pay for entry into prize draws on the Platform, subject to the applicable Prize Draw Terms and Conditions.

If you attempt to make a payment above or below the limits set out in this section, the payment may be rejected.

Return of funds in Prize Draw Wallet

You may request a return of funds in your Prize Draw Wallet at any time by logging into your account on the Platform and requesting a return of the funds. You will not be able to request a return of funds: (i) in relation to any money you have used to enter a Prize Draw or (ii) if your account is under investigation in connection with a suspected breach of these terms of use.

If you request a return of the funds in your Prize Draw Wallet they will be returned to the original payment card used to load funds into the Prize Draw Wallet.

We will process your request to return funds when we receive it, but you may not receive it for up to 5 business days as such returns will be subject to the timing and rules of the relevant payment card scheme provider.

Bonus Credits

From time to time, RaffClub may offer Bonus Credits as a promotional offer when Entrants pay to enter one or more prize draws on the Platform. Bonus Credits are not real money, are non-refundable, non-transferable, have no cash value, and may only be used to enter certain eligible prize draws as indicated in the relevant promotional offer.

Bonus Credits can only be used on prize draws hosted by RaffClub.

Bonus Credits expire 30 days from the date of issue, unless otherwise notified at the time of award. Any unused Bonus Credits will be automatically removed from your account after that period.

Entries made using Bonus Credits are not refundable.

Fraud, misuse and your obligations

RaffClub may restrict, freeze, or suspend your right to use your Prize Draw Wallet funds or Bonus Credits at any time if we suspect fraud, misuse, breach of these terms of use, or if required by law. We will give you notice unless doing so would be unlawful or compromise an investigation.

We may monitor your Prize Draw Wallet and Bonus Credit activity for operational, training and security purposes.

Dormant Accounts

If your account is inactive for a period of six (6) months or more we reserve the right to close your account and return any funds held in you Prize Draw Wallet to you as set out in this section 8.

Identity verification

We may require you to verify your identity and/or provide supporting documentation at any time, including (but not limited to) when you register as a Host or are awarded a cash prize.

You agree to provide all information and documentation reasonably requested by us or our third-party verification providers, and to ensure that all such information is true, accurate, current, and complete.

Failure to provide satisfactory evidence of identity or to promptly provide accurate information may result in suspension or termination of your account, forfeiture of a prize, or refusal of access to certain Platform features, at our sole discretion.

Intellectual property rights

The rights in our Platform

We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation to content posted on our Platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Platform in breach of these terms of use, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of use).

Anonymous Data and Your Data

We shall own all technical or usage data regarding the usage, operation, and performance of our Platform or any other data (including Your Data and any data that has been generated by the performance of our services) that has been aggregated or otherwise anonymized or de-identified such that it cannot be associated with you or any user ("Anonymised Data").

Where you use our Platform to input your own details ("Your Data"), you grant us the right to process and use Your Data to provide our services to you. Except as needed to provide our services, we shall have no rights to, or in, any intellectual property rights or any other rights or licences in respect of Your Data. Your Data does not include Anonymised Data. You agree that we have the right to create Anonymised Data pursuant to our provision of services. We own Anonymised Data, and we may use, combine and disclose Anonymised Data to maintain and improve our services, our Platform and our other offerings, analyse industry trends, and for other business purposes during or after your use of our Platform or any subscriptions services you might have purchased.

Your feedback

Your feedback and input is important to us in helping to improve service and so there may be times when we ask you to give us feedback on our Platform, our services and/or future plans. If you choose to provide us any feedback or suggestions (collectively, "Feedback"), You hereby grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and implement such Feedback in our offerings without any right of attribution or accounting (but we will have no obligation to implement such Feedback).

You hereby waive (and shall ensure all relevant third parties and representatives have waived) all rights to be identified as the author of any work, to object to derogatory treatment of that work and all other moral rights in the intellectual property rights assigned to us under these terms.

Prohibition on text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to, our Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this section should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our Platform, or any data published by, or contained in, or accessible via, our Platform or any services provided via, or in relation to, our Platform for the purposes of developing, training, fine-tuning or validating any AI system or model.

This section will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Linking to our Platform

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Platform in any site that is not owned by you.

Our Platform must not be framed on any other site, nor may you create a link to any part of our Platform other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with our Acceptable Use Policy. We will determine, in our absolute discretion, whether any use breaches our Acceptable Use Policy.

If you wish to link to or make any use of content on our Platform other than that set out above, please contact enquiries@raffclub.com

User-generated content

User-generated content and third-party verification

Certain information, images and materials made available on our Platform has been provided or uploaded by other users. Whilst we may moderate, review, or remove user content, and certain items may be subject to verification by independent third-party applications, we do not represent or warrant the accuracy, completeness, or reliability of any user content, the authenticity of items or experiences listed, or the accuracy or completeness of third-party verification.

Any views, opinions, or statements expressed by users on our Platform are their own and do not reflect our views or values. We expressly disclaim any responsibility or liability for user-generated content or for any verification, authentication, approval, or endorsement provided by a third party. Users are advised to exercise their own judgement when relying upon information, images or materials presented on our Platform.

Uploading content to our Platform:

Whenever you make use of a feature that allows you to create content directly on our Platform, list an item or experience, upload or share content to our Platform, or to make contact with other users of our Platform, you must comply with our Acceptable Use Policy.

You warrant that any such contribution complies with our Acceptable Use Policy, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our Platform to be non-confidential and not protected by any trade mark, patent or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you are required to grant us and other users of our Platform a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described below in the section entitled "Rights you are giving us to use material you upload".

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our Platform violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our Platform if, in our opinion, your post does not comply with our Acceptable Use Policy.

If you wish to contact us in relation to content you have uploaded to our Platform and that we have taken down, please contact us at enquiries@raffclub.com

Rights you are giving us to use material you upload:

When you upload or post content to our Platform, you grant us the following rights to use that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by our Platform and across different media including to promote our Platform or the service to expire when the user deletes the content from our Platform; and
• A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of our Platform to expire when the user deletes the content from our Platform.

Links from our Platform

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Viruses

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our Platform. You should use your own virus protection software.

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platform or any part of it. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform or any other equipment or network connected with our Platform. You must not interfere with, damage or disrupt any software used in the provision of our Platform or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

Limitations of Liability

Please read these limitations of liability carefully. Please note that a "consumer" is an individual acting for purposes wholly or mainly outside of his or her trade, business, craft of profession. If you wish to create a listing on our Platform, then in your capacity as Host, you shall be considered as business user.

If you are a consumer user:

We only provide our Platform to you for domestic and private use. You agree not to use it for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business user:

To the maximum extent allowable by law, we offer our Platform on an "as is" and "as available" basis without any other representations or warranties (express, implied, or statutory). We do not guarantee that it will meet your needs or be uninterrupted or error-free and all warranties, representations, conditions and all other terms of any kind implied by statute or common law are excluded.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, our Platform; or (ii) use of or reliance on any content displayed on our Platform.

In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

In no event shall our total aggregate liability to you under these terms, whether arising in tort (including negligence or breach of statutory duty), misrepresentation or otherwise, exceed the amount of one hundred pounds (£100).

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Disclaimers

Please read these disclaimers carefully:

No guarantee of winning. Participation in any prize draw on our Platform is a game of chance. Entry does not guarantee that you will win or receive any prize. By entering a prize draw, you acknowledge and accept that the outcome is determined at random, and there is a risk that you may not win or receive any benefit from your entry. Any consideration paid to enter a prize draw is solely for the opportunity to participate and does not constitute a payment for goods or services.

Provision of prizes. RaffClub Limited acts solely as the promoter of prize draws available on our Platform and does not directly supply or deliver the items or experiences listed. We rely entirely on Hosts to provide the listed items or experiences. If there is any dispute regarding the provision of the prize, the provisions of section 18 of these terms ('Disputes') sets out the approach we will follow. Your statutory rights are not affected.

Assessment of prizes. You are solely responsible for assessing the suitability, description, and value of any prize associated with a prize draw on our Platform. Although certain items or experiences listed may undergo moderation or verification by third parties, we do not warrant or guarantee the accuracy of their descriptions, the authenticity of representations made by Hosts, or the reliability of Hosts. Hosts are solely responsible for ensuring listed items and experiences comply with all applicable product safety, labelling, and consumer protection legislation. To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or harm resulting from unsafe, defective, or misdescribed listings offered by Hosts or third parties.

User-generated content. Our Platform includes content, listings, images and other materials generated or shared by users. Whilst we may, at our sole discretion, moderate, review, or remove user content, and certain items may be subject to verification by independent third-party applications, we do not represent or warrant the accuracy, completeness, or reliability of any user content, the authenticity of prizes listed, or the accuracy or completeness of third-party verification. Users are solely responsible for any content they upload, list, post, or share on our Platform and warrant that they possess all necessary rights and permissions to do so.

Accuracy of Platform content. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date. Our Platform incorporates data provided by third parties which we are unable to verify as to the accuracy or completeness of that data. As such, we do not (and neither do those third parties) make any warranty (or accept any liability in respect of) the accuracy, completeness or fitness for a particular purpose of any data accessed as part of our Platform.

General content disclaimer. All content on our Platform is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.

Third Party links. Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval or an endorsement by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resource and accept no responsibility or liability for them.

Platform interruption and technical issues. In addition, insofar as is permitted by law, we accept no liability to any person due to: (i) any technical fault, technical malfunction, equipment failure, systems, satellite, network, server or website failure of any kind; (ii) any event outside our control, such as war or threat of war, acts of terrorism, pandemic, epidemic, flood, drought, or other natural disaster, collapse of buildings, fire, explosion or accident, or interruption or failure of utility or telecommunications services; and/or (iii) something you could have avoided by taking reasonable action. For example, failure to keep your password or log-in details secure, the failure or malfunction of your own digital device or equipment, the failure or malfunction of your own internet or telecommunications connectivity, failure to keep your contact details up to date or any failure to respond to our communications.

Disputes

As the promoter of each prize draw, Raffclub is responsible for administering prize draws in accordance with the applicable Prize Draw Terms and Conditions. In the event of a dispute arising in relation to the operation of the prize draw or any aspect of your use of our Platform, we will use reasonable endeavours to investigate and moderate the dispute. However, we do not guarantee that any dispute will be resolved to your satisfaction and accept no liability for any unresolved disputes or for any loss or damage arising out of or in connection with such disputes, except as expressly set out in the applicable terms and/or as may not be excluded under applicable law.

Personal data

We will only use your personal information as set out in our Privacy Policy.

Assignment

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You are not permitted to transfer your rights or obligations under these terms to any other person or party, unless you obtain our prior written consent.

Governing law and jurisdiction

If you are a consumer, please note that these terms, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

"RaffClub", "RaffClub Logo (series of 4)", "R ticket logo", "Your Market, Your Rules, Raff It" and "Raff It" are UK registered trade marks of RaffClub Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our Platform.